What are some examples of your projects with this company?
I created online help, knowledge base articles, instructional videos, and a security requirements document Please click a project to view specific work samples.
Microsoft Global Help Desk – Self Help Videos
What is the Microsoft Global Help Desk (GHD)? The GHD serves the needs of internal Microsoft staff (FTE and contingent) through online and phone support
MSN Messenger Pane Help
What was your involvement with MSN Messenger? I was the lead Technical Writer for three major releases: 7.0, 7.5, and 8.0 (also called Windows Live Messenger Beta). MSN
MSN Direct Pane Help
How did you develop the Help? To ramp up quickly, I networked with managers, developers, testers, and others in the production lifecycle. I also reviewed
Microsoft Global Help Desk – Welcome to Fasthelp Video
What is the Microsoft Global Help Desk (GHD)? The GHD serves the needs of internal Microsoft staff (FTE and contingent) through online and phone support
Microsoft Business Productivity Online Services
The benefits of a managed desktop include avoiding viruses that plague many companies, and providing a secure environment that blocks installation of unauthorized applications. For
MSN MCOPS Knowledge Base Articles
What is the MSN MCOPS Team? MSN MCOPS (pronounced “McOps”) stands for MSN Money Central Operations. The MCOPS team handles the back-end web and SQL servers for MSN