Microsoft Global Help Desk – Self Help Videos
What is the Microsoft Global Help Desk (GHD)? The GHD serves the needs of internal Microsoft staff (FTE and contingent) through online and phone support for computer and hardware related issues. Consequently, only issues related to Microsoft’s corporate environment are addressed in my videos. How many videos did you make?As a contributor to this project, […]
MSN Messenger Pane Help
What was your involvement with MSN Messenger? I was the lead Technical Writer for three major releases: 7.0, 7.5, and 8.0 (also called Windows Live Messenger Beta). MSN Messenger is literally the worlds most popular instant message service, with over 175 million users worldwide. It is also the single biggest draw for new users to the MSN network. […]
MSN Direct Pane Help
How did you develop the Help? To ramp up quickly, I networked with managers, developers, testers, and others in the production lifecycle. I also reviewed specifications for any aspect of the product that may affect the user experience, even aspects the user may be unaware of but reliant upon. I wanted to get a holistic […]
Microsoft Global Help Desk – Welcome to Fasthelp Video
What is the Microsoft Global Help Desk (GHD)? The GHD serves the needs of internal Microsoft staff (FTE and contingent) through online and phone support for computer and hardware related issues. Consequently, only issues related to Microsoft’s corporate environment are addressed in my videos. How many videos did you make? As a contributor to this […]
Microsoft Business Productivity Online Services
The benefits of a managed desktop include avoiding viruses that plague many companies, and providing a secure environment that blocks installation of unauthorized applications. For more information on this amazing service provided by both Microsoft and Siemens, see the MMS Introduction Video provided on my website. Siemens provides various tiers of support for Microsoft’s enterprise customers , including Tier 1 technical […]
MSN MCOPS Knowledge Base Articles
What is the MSN MCOPS Team? MSN MCOPS (pronounced “McOps”) stands for MSN Money Central Operations. The MCOPS team handles the back-end web and SQL servers for MSN Money, the acclaimed financial website of the MSN network. This team serves as second and third-tier technical support in the event of technical difficulties or outages. They also set up […]
MSN FPG Security Requirements Document
What is the FPG Security Requirements Document? This document covers Microsoft’s internal procedures regarding the privacy and security of personal financial digital information for MSN users. This document could be given to government representatives for audits or reviews, or used as a standard for potential financial business partners. The Security Requirements document spearheaded a trend for the […]